Terms of service

Welcome to Northline Parts.

The terms “Northline Parts,” “we,” “us,” and “our” refer to Northline Parts and the business operating this website.

These Terms of Service (“Terms”), together with any policies referenced below, govern your use of our website, services, and purchases.

Please read these Terms carefully.

By using our website or affirmatively accepting these Terms during checkout and submitting an order, you acknowledge that you have read, understood, and agreed to these Terms and our applicable policies, including our Refund Policy and Privacy Policy.

If you do not agree to these Terms, please do not submit an order or use the Services.

1. Accounts and Information

You agree to provide accurate, complete, and current information when using the Services or submitting an order.

You are responsible for maintaining the confidentiality of any account credentials associated with your account.

You may not use the Services for fraudulent, unlawful, deceptive, abusive, or unauthorized purposes.

2. Products

Northline Parts offers replacement parts, components, accessories, and related products for vehicles, engines, machinery, equipment, and other applications.

We make reasonable efforts to provide accurate:

Product descriptions
Photographs
Specifications
Dimensions
Compatibility information
Part-number references

Unless expressly identified as genuine OEM, products offered by Northline Parts should be understood to be aftermarket replacement products.

References to manufacturers, trademarks, models, or OEM part numbers are provided for identification, fitment, compatibility, and cross-reference purposes and do not imply affiliation or endorsement unless expressly stated.

Customers should verify compatibility before installation or use.

3. Orders

Submitting an order constitutes an offer to purchase the products identified in the order.

We reserve the right to accept, reject, cancel, or modify an order where reasonably necessary, including because of:

Product availability
Pricing or catalog errors
Payment issues
Suspected fraud
Shipping restrictions
Incorrect customer information
Security concerns

If an order is canceled after payment has been captured, any applicable refund will be processed to the original payment method.

Returns and refunds are governed by our Refund Policy:

https://www.northlineparts.com/policies/refund-policy

4. Pricing and Payment

Prices, discounts, promotions, and product availability may change without notice.

The applicable price is generally the price displayed when the order is submitted, subject to correction of obvious technical, pricing, or catalog errors as permitted by law.

By submitting payment information, you represent that:

You are authorized to use the selected payment method.
The billing information provided is accurate.
The payment method is not stolen, unauthorized, or fraudulently obtained.

Northline Parts may use third-party payment processors to facilitate transactions.

5. Payment Disputes and Fraud

Northline Parts takes fraudulent and abusive payment disputes seriously.

Customers are encouraged to contact us before initiating a chargeback so that legitimate order, delivery, product, return, or refund concerns can be investigated and addressed.

A legitimate, good-faith payment dispute does not automatically constitute fraud.

However, knowingly submitting false, deceptive, or materially misleading information to a bank, card issuer, payment provider, or other financial institution may be treated as suspected friendly fraud or payment fraud.

Examples may include:

Falsely claiming merchandise was not received despite documented delivery.
Falsely claiming that an authorized transaction was unauthorized.
Knowingly concealing possession of merchandise while disputing the transaction.
Attempting to obtain reimbursement from both Northline Parts and a financial institution.
Filing a dispute after a documented refund has already been processed.
Retaining merchandise while attempting to recover the entire purchase price when a return is required.
Falsely representing that Northline Parts promised or approved a refund when no corresponding written approval or refund transaction exists.
Making materially false statements concerning an order, return, refund, delivery, or communication with Northline Parts.
Submitting altered or fabricated evidence.
Knowingly using the chargeback process to avoid an otherwise applicable return requirement.

Approved refunds are documented through written communication and/or payment-processor transaction records.

If a customer alleges that Northline Parts promised or approved a refund that was not processed, Northline Parts may provide its written communications and transaction records to the applicable financial institution or other investigating party.

Chargeback Evidence

Northline Parts may contest a payment dispute using relevant evidence, including:

Order records
Checkout records
Payment authorization records
Billing and shipping information
Customer acceptance of these Terms
Carrier tracking
Delivery confirmation
Delivery photographs where available
Customer communications
Return records
Refund records
Product information
Other relevant transaction documentation

Suspected Fraud and Law Enforcement

If Northline Parts reasonably believes that a payment dispute contains intentionally false information or otherwise involves suspected fraud, theft, deception, or unlawful conduct, Northline Parts may report the matter to an appropriate law-enforcement agency before or during the chargeback-response process.

Where appropriate, we may provide relevant order, payment, delivery, communication, return, and refund records to the investigating agency.

Northline Parts may also include any available incident or report information with evidence submitted to the applicable bank, payment processor, card issuer, or card network.

Northline Parts does not control whether a law-enforcement agency accepts, investigates, or takes action on a report.

Costs Resulting From Fraudulent Conduct

To the maximum extent permitted by law, a customer who knowingly engages in fraudulent, materially false, or deceptive payment conduct may be responsible for direct and reasonably documented losses caused by that conduct.

Where legally recoverable, this may include:

Chargeback fees
Payment-processor penalties
Increased processing costs
Reserve requirements or withheld funds
Reasonable investigation or administrative costs
Merchant-account restrictions
Documented business losses directly attributable to the fraudulent conduct

Nothing in this section applies merely because a customer submits a legitimate, good-faith payment dispute.

No Duplicate Reimbursement

Northline Parts will not knowingly provide duplicate reimbursement through both a merchant refund and a bank, card issuer, payment processor, or card-network dispute.

An active payment dispute may prevent Northline Parts from separately processing a merchant refund until the dispute is resolved or withdrawn.

6. Shipping and Delivery

Shipping and delivery estimates are provided for convenience and are not guarantees unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address.

Delivery may be affected by carriers, weather, holidays, transportation conditions, address issues, product availability, or other circumstances outside our reasonable control.

Carrier tracking and delivery confirmation may be used to document delivery to the address supplied with the order.

7. Product Selection and Installation

Customers should verify that a replacement part is appropriate for the intended vehicle, engine, machine, equipment, or application before installation.

Where appropriate, installation should be performed by a qualified person.

To the extent permitted by law, Northline Parts is not responsible for damage resulting from:

Improper installation
Incorrect product selection
Unauthorized modification
Misuse
Improper maintenance
Use outside the product's intended application

Nothing in this section limits rights that applicable law does not permit us to waive.

8. Third-Party Services and Fulfillment

Northline Parts may use third-party services for:

Payment processing
Shipping
Product fulfillment
Warehousing
Analytics
Customer service
Other operational functions

Orders may be sourced or shipped through manufacturers, distributors, warehouses, marketplaces, logistics providers, or other fulfillment partners.

The use of a third party does not change the fact that Northline Parts remains the customer's point of contact for purchases made directly through our website.

9. Shopify

Our online store is powered by Shopify.

Shopify provides ecommerce technology and related services but is not the seller of Northline Parts products merely because its technology facilitates the transaction.

Certain information may be processed by Shopify consistent with its applicable policies.

10. Privacy

Personal information is handled in accordance with our Privacy Policy:

https://www.northlineparts.com/policies/privacy-policy

Information may be processed where reasonably necessary to:

Process orders
Fulfill shipments
Process payments
Provide customer service
Handle returns or refunds
Prevent fraud
Investigate payment disputes
Protect legal rights
Comply with legal obligations

11. Intellectual Property

The Northline Parts website and its content, including text, graphics, designs, logos, photographs, product information, and other materials, may be owned by Northline Parts or used under appropriate rights.

Third-party trademarks, manufacturer names, model numbers, and part numbers remain the property of their respective owners.

You may not reproduce, distribute, commercially exploit, or misuse protected website content except as permitted by law or with authorization.

12. Customer Submissions

If you submit reviews, photographs, comments, suggestions, or other content to Northline Parts, you represent that you have the right to provide that content.

To the extent permitted by law, you grant Northline Parts a non-exclusive, worldwide, royalty-free license to use submitted content in connection with operating, improving, or promoting the Services.

You may not submit fraudulent, unlawful, defamatory, infringing, malicious, or deceptive content.

13. Errors and Corrections

The website may occasionally contain typographical errors, outdated information, inaccuracies, or omissions.

Northline Parts may correct errors and update product information, availability, specifications, pricing, or other content where permitted by law.

If a material error affects an order, we may contact you regarding correction or cancellation.

14. Prohibited Uses

You may not use the Services to:

Commit fraud.
Engage in unlawful conduct.
Submit knowingly false or misleading information.
Submit a knowingly fraudulent payment dispute.
Attempt to obtain duplicate reimbursement.
Use stolen or unauthorized payment information.
Interfere with website security.
Introduce malware or harmful code.
Gain unauthorized access to systems or accounts.
Impersonate another person or organization.
Violate another person's legal rights.

Northline Parts may restrict access where reasonably necessary to protect our customers, systems, service providers, payment partners, or legal rights.

15. Termination

We may suspend or terminate access to the Services where permitted by law in response to:

Fraud
Unlawful activity
Material violations of these Terms
Security threats
Abuse of the Services

Termination does not eliminate rights or obligations that arose before termination.

16. Disclaimer of Warranties

Northline Parts makes reasonable efforts to provide reliable products, information, and services.

Except for any express written warranty specifically applicable to a product or transaction, and to the maximum extent permitted by law, the Services and products are provided on an “as is” and “as available” basis.

Northline Parts disclaims warranties that may legally be disclaimed.

Nothing in these Terms limits a warranty, right, or remedy that applicable law does not allow us to exclude.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NORTHLINE PARTS AND ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, AFFILIATES, CONTRACTORS, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM THE SERVICES OR THE PURCHASE, INSTALLATION, USE, MISUSE, MALFUNCTION, OR FAILURE OF A PRODUCT.

THIS MAY INCLUDE CLAIMS FOR LOST PROFITS, LOST REVENUE, LOSS OF USE, BUSINESS INTERRUPTION, EQUIPMENT DOWNTIME, TOWING, TRANSPORTATION, RENTAL EXPENSES, OR SIMILAR CONSEQUENTIAL LOSSES TO THE EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORTHLINE PARTS' AGGREGATE LIABILITY ARISING FROM A PARTICULAR PRODUCT PURCHASE SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

Some jurisdictions do not permit certain limitations. These provisions therefore apply only to the maximum extent legally permitted.

18. Indemnification

To the maximum extent permitted by law, you agree to indemnify Northline Parts from third-party claims, liabilities, losses, or reasonable legal expenses resulting from:

Your material violation of these Terms.
Your unlawful use of the Services.
Your infringement of another person's legal rights.
Your intentional or unauthorized misuse of a product.

This provision does not require a consumer to indemnify Northline Parts for liability that applicable law does not permit to be shifted to the consumer.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the minimum extent necessary.

The remaining provisions will remain in effect.

20. Entire Agreement and Waiver

These Terms, together with policies incorporated into them, constitute the agreement governing use of the Services and purchases made through Northline Parts.

Our failure to enforce a provision on one occasion does not waive that provision or any other right.

Where checkout requires affirmative acceptance of these Terms, that acceptance may be retained as part of the transaction record.

21. Governing Law

These Terms and transactions made through Northline Parts are governed by the laws of the State of Missouri, without regard to conflict-of-law principles, except where applicable law requires otherwise.

To the extent legally permitted, disputes arising from these Terms, the Services, or purchases from Northline Parts shall be brought in an appropriate state or federal court having jurisdiction in Missouri.

Nothing in this section deprives a consumer of any protection, jurisdiction, venue, or right that applicable law does not permit the parties to waive.