Refund policy

Northline Parts offers a 30-day return policy on eligible products.

Return requests must be submitted by email within 30 days of the date your order was delivered. Return requests are handled in writing so that your request, approval, and return instructions can be properly documented.

To request a return, email:

Orders@northlineparts.com

Please do not ship an item back until Northline Parts has provided written return approval and the authorized return address.

The version of this policy in effect on the date of purchase applies to your order. Nothing in this policy limits any rights that cannot legally be waived.

Return Approval

All returns must be reviewed and approved by Northline Parts before merchandise is shipped back.

Submitting a return request does not automatically approve the return or guarantee a refund.

If your return is approved, we will provide written return instructions and the correct return address.

Do not send merchandise to the address shown on the original shipping label, package, packing slip, supplier document, or marketplace receipt unless Northline Parts specifically identifies that address as the authorized return location.

Returns sent without prior authorization may be refused, delayed, returned to the sender, or determined to be ineligible for a refund.

Return Eligibility

To qualify for a standard return:

The return request must be submitted within 30 days of delivery.
The return must be approved in writing before shipment.
The item must be unused and uninstalled.
The item must remain in its original condition.
Original packaging should be included.
All original parts, hardware, accessories, labels, manuals, and documentation must be included.
The item must not have been modified, altered, repaired, disassembled, painted, cut, drilled, programmed, or otherwise changed.
The returned item must be the same product originally supplied for the order.

Items that do not meet these requirements may be rejected or may not qualify for a full refund.

Installed, Connected, Tested, or Used Parts

Installed, connected, tested, mounted, programmed, or used products are not eligible for a standard return.

This includes items that were temporarily installed or connected for testing or diagnostic purposes.

Electrical and electronic parts are particularly sensitive to wiring problems, voltage irregularities, improper grounding, incompatible components, installation errors, and other equipment conditions.

If an installed product is believed to be defective, you may submit a defective-item claim for review.

A replacement part failing to correct the equipment's original problem does not, by itself, establish that the supplied part is defective.

Fitment and Product Selection

Customers are responsible for reviewing available compatibility information before purchasing.

Please verify applicable:

Part numbers
Measurements
Connector types
Voltage or amperage requirements
Vehicle or equipment models
Engine information
Serial-number requirements
Year ranges
Other fitment information shown on the product page

If the wrong product was ordered, the equipment was misdiagnosed, the item is no longer needed, or the part is incompatible with the customer's equipment, the request will generally be treated as a non-defective return.

A non-defective return may be approved only if the product remains unused, uninstalled, complete, and otherwise meets this policy.

If Northline Parts supplied a product different from what was ordered or provided materially incorrect fitment information, we will review the matter as an incorrect-item claim.

Non-Returnable Items

The following items are not eligible for a standard return:

Items requested for return more than 30 days after delivery.
Items returned without written approval.
Installed, connected, mounted, programmed, tested, or used parts.
Electrical or electronic parts that have been connected to equipment.
Modified, altered, repaired, disassembled, damaged, painted, cut, drilled, or programmed items.
Items showing installation marks, tool marks, scratches, grease, fuel, oil, corrosion, electrical damage, damaged connectors, or other evidence of use.
Items missing important original parts, hardware, accessories, labels, or documentation.
Items that are not the same product originally supplied.
Items with removed, altered, covered, or unreadable identification labels, serial numbers, part numbers, or security markings.
Products specifically identified as final sale or non-returnable.

Product-specific restrictions may also be stated on the applicable product page.

Third-Party Fulfillment

Northline Parts may use manufacturers, distributors, independent warehouses, logistics providers, retail marketplaces, or other fulfillment sources to store, source, package, or ship products.

As a result, an order may arrive in packaging containing third-party branding, warehouse labels, marketplace paperwork, packing slips, receipts, invoices, or other materials associated with the fulfillment source.

Northline Parts remains your point of contact for the order.

Please do not contact or return merchandise directly to a supplier, warehouse, marketplace seller, manufacturer, or other fulfillment source unless Northline Parts specifically instructs you to do so.

Third-party packaging, shipping origins, labels, receipts, or invoices do not by themselves establish that an item is incorrect, used, damaged, counterfeit, or defective.

Third-Party Receipts and Pricing

A shipment may contain a receipt, invoice, packing slip, gift receipt, marketplace document, or other paperwork displaying a price different from the amount paid to Northline Parts.

That amount may reflect supplier pricing, wholesale pricing, marketplace pricing, procurement cost, promotional pricing, or another amount associated with the fulfillment source.

Your purchase is with Northline Parts at the price displayed and accepted at checkout.

A lower price appearing on third-party paperwork does not by itself qualify an order for:

A partial refund
A price adjustment
A price match
Reimbursement of the difference
Reimbursement based on Northline Parts' sourcing cost

Northline Parts does not provide retroactive price adjustments simply because the same or a similar product is later found elsewhere at a lower price.

Damaged, Defective, or Incorrect Items

If you believe you received a damaged, defective, or incorrect item, contact:

Orders@northlineparts.com

Please include:

Your order number.
Product name or part number.
A description of the issue.
Whether the product was installed, connected, mounted, programmed, tested, or used.
Photographs of the product, packaging, labels, connectors, mounting points, or visible damage where applicable.
Vehicle, equipment, engine, or serial-number information where relevant.
Any available diagnostic or technician information.

Please retain the product and its packaging while your claim is being reviewed.

Do not discard, modify, repair, disassemble, or return the product until written instructions are provided.

Submission of a claim does not automatically guarantee a refund, replacement, prepaid return label, or other remedy.

Return Shipping

If Northline Parts confirms that a return is necessary because we supplied an incorrect, damaged, or defective product, we will provide a prepaid return label or otherwise cover the approved return-shipping cost.

Customers are responsible for return shipping on non-defective returns, including returns resulting from:

Ordering the wrong product.
Equipment incompatibility.
Incorrect diagnosis.
Change of mind.
No longer needing the item.
Finding the product elsewhere at a lower price.

Customers using their own return-shipping method should use a trackable service and retain the tracking information until the return is complete.

Authorized Return Address

The location from which your order was shipped is not necessarily the authorized return address.

Only use the return address provided in writing by Northline Parts.

Do not send merchandise directly to a manufacturer, supplier, distributor, marketplace seller, warehouse, fulfillment partner, or address printed on the package unless specifically instructed to do so.

Northline Parts is not responsible for delays, losses, forwarding expenses, or other costs resulting from merchandise sent to an unauthorized location.

Refused or Undeliverable Shipments

Refusing delivery, failing to collect a shipment, providing an incorrect or incomplete address, or allowing a shipment to be returned as undeliverable does not automatically cancel the order or guarantee a refund.

If the package is returned to an authorized facility, it will be reviewed before refund eligibility is determined.

Reasonable shipping, carrier, address-correction, or return costs resulting from a customer-provided address issue or refusal may be deducted from an approved non-defective refund to the extent permitted by law.

Cancellations

Cancellation requests are not guaranteed after an order has been submitted.

Orders may begin processing or fulfillment shortly after purchase.

If an order has already entered fulfillment or shipped, it generally cannot be canceled and must instead be handled under the applicable return process after delivery.

A cancellation is confirmed only when Northline Parts provides written confirmation.

Return Inspection

All returned merchandise is inspected after it reaches the authorized return location.

Return authorization gives you permission to send the item back for review. It does not guarantee a refund.

Northline Parts may verify:

The identity of the returned item.
That it matches the product originally supplied.
The condition of the item and packaging.
Whether the item was installed, connected, tested, used, damaged, or modified.
Whether all original components and accessories are present.
Whether identification labels and security markings remain intact.
Whether the return complies with this policy and the written return authorization.

We may photograph, document, inspect, or test returned merchandise as part of this process.

You will be notified after the review is complete and advised whether the refund has been approved.

Refunds

If a refund is approved, it will be issued to the original payment method used for the order.

Northline Parts cannot issue a refund to a different card, bank account, person, or payment method.

Approved refunds are documented through our payment-processing system and/or written refund confirmation.

After a refund has been processed, the time required for the credit to appear depends on the customer's bank, card issuer, or payment provider.

Shipping and handling charges are non-refundable unless the return resulted from an error by Northline Parts or applicable law requires otherwise.

Payment Disputes

If you have a problem with an order, delivery, return, or refund, please contact Northline Parts before initiating a payment dispute so that we have an opportunity to investigate and assist.

If a chargeback or payment dispute is opened, disputed funds may already be withheld or reversed through the payment-processing system. Northline Parts may therefore be unable to issue a separate refund while an active dispute remains open.

Northline Parts does not knowingly issue duplicate reimbursement through both a merchant refund and a bank or payment-provider dispute.

Fraudulent or materially false payment disputes may be handled in accordance with the payment-dispute and fraud provisions contained in our Terms of Service.

A legitimate, good-faith payment dispute does not by itself constitute fraud.