Warranty

At Northline Parts, we stand behind the quality of the products we sell. Unless otherwise stated, most products include a 1-Year Limited Warranty. Some products may include longer or shorter warranty coverage depending on the manufacturer, product type, or specific listing. Any applicable warranty period will be clearly stated on the product page.

Warranty Coverage

If a product purchased from Northline Parts is found to be defective due to manufacturing defects in materials or workmanship during the warranty period, we will repair or replace the product at our discretion.

For customers located within the contiguous United States, Northline Parts will typically cover the shipping costs associated with approved warranty replacements.

Warranty Replacement Options

Option 1: Standard Warranty Exchange

Return the defective item to Northline Parts for inspection. Once the item is received and evaluated, we will process your warranty claim and ship a replacement item if the claim is approved.

Most warranty returns are inspected within 72 business hours of receipt.
Approved replacement orders typically ship within 2 business days after inspection.

Option 2: Advanced Replacement

For faster service, customers may choose an advanced replacement option.

A temporary, fully refundable deposit is required before the replacement item is shipped.
We will send the replacement item before receiving the original warranty item.
A prepaid return shipping label will be provided for returning the original item.
Once the returned item is received and inspected, the deposit will be refunded to the original payment method.

Most refunds are processed within 2 business days after inspection. Depending on your financial institution, it may take an additional 2–7 business days for the refund to appear on your account.

How to Submit a Warranty Claim

To begin a warranty claim, please visit our Contact Us page and provide the following information:

Order number
Product name
Description of the issue
Photos or videos, if applicable

A member of our support team will review your request and respond with next steps, typically within 1 business day.

Please ensure that your contact information is accurate so we can reach you promptly regarding your claim.

Warranty Exclusions

This warranty covers repair or replacement of the defective product only.

The warranty does not cover:

Labor charges
Installation or removal costs
Diagnostic fees
Equipment downtime
Rental equipment costs
Shipping charges not approved by Northline Parts
Damage caused by misuse, abuse, neglect, accidents, or improper maintenance
Damage caused by improper installation
Products that have been altered, modified, rebuilt, repaired, or tampered with by unauthorized parties
Normal wear and tear
Cosmetic damage that does not affect functionality

This warranty applies only to the original purchaser and is non-transferable.

Warranty Claim Requirements

To receive warranty service, customers may be required to provide proof of purchase, including the original order confirmation or invoice.

Northline Parts reserves the right to inspect and evaluate all returned products before approving a warranty claim.

If a warranty claim is approved, Northline Parts will, at its sole discretion:

Repair the product;
Replace the product with the same item; or
Replace the product with a comparable item of equal value and function.

Special Warranty Agreements

In certain situations, alternative warranty terms may be agreed upon between Northline Parts and a customer before purchase. When documented on the original invoice or order record, those written terms will supersede the standard warranty described on this page.

Disclaimer of Warranties

Except for the limited warranty expressly stated above, Northline Parts makes no additional warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, except where prohibited by applicable law.

No employee, representative, dealer, or third party is authorized to modify or extend this warranty unless such modification is provided in writing by Northline Parts.

Limitation of Liability

To the fullest extent permitted by law, Northline Parts shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of any product sold by Northline Parts.

This includes, but is not limited to: