Order Cancellation Policy

At Northline Parts, we begin processing orders as quickly as possible to ensure timely fulfillment and shipping. Because orders may enter processing shortly after purchase, we have established the following cancellation policy.

1. Cancellation Window

Customers may request to cancel an order within 1 hour of placing it, provided the order has not already entered processing or fulfillment.

To request a cancellation, please email orders@northlineparts.com with your order number.

Cancellation requests are not guaranteed and are considered approved only after confirmation from Northline Parts.

2. Cancellations After the 1-Hour Window

Once the 1-hour cancellation window has passed, orders may no longer be eligible for cancellation.

Orders may be processed, prepared for shipment, or submitted to our fulfillment partners shortly after purchase. Once this process has begun, we reserve the right to decline cancellation requests, even if the package has not yet been collected by the shipping carrier.

Requests submitted outside the cancellation window may be reviewed at our discretion if fulfillment can still be stopped.

3. Fulfilled and Shipped Orders

Once an order has been marked as fulfilled or a shipping label has been generated, cancellation may no longer be possible.

Orders that have already been shipped cannot be canceled, regardless of how recently the order was placed or when the cancellation request was submitted.

Once a shipment has been transferred to the carrier, we cannot guarantee that it can be intercepted, redirected, or recalled.

Customers who no longer wish to keep a shipped order must follow our Return & Refund Policy after receiving their package, subject to the item's return eligibility.

4. Change-of-Mind Cancellations

A change of mind, accidental purchase, or decision that the item is no longer needed does not automatically qualify an order for cancellation after the designated cancellation window.

This applies to orders that are still within their stated processing or shipping timeframe, including requests submitted several days after purchase.

5. Refused Deliveries and Return-to-Sender Shipments

Refusing delivery or requesting that a carrier return a shipment to the sender does not constitute an approved cancellation.

Packages returned to us due to delivery refusal or a change of mind will be handled according to our Return & Refund Policy. Applicable original shipping expenses and return shipping charges may be deducted from eligible refunds where permitted by law and disclosed in our return terms.

6. Shipping Delays and Order Issues

If we are unable to ship an order within the stated shipping timeframe, we will provide the cancellation and refund options required by applicable law, including the opportunity to receive a full refund when required.

Orders involving incorrect items, damaged merchandise, or fulfillment errors will be addressed separately under our Return & Refund Policy and applicable consumer protections.